Daniel Gauthier


gauthier Dot Daniel AT Gmail Dot Com


French – English – Spanish

 

FIELD OF EXPERTISE

Sales and customer service
    More than 15 years of experience
    Collaborating with higher management
    Established of a Customer Relationship Management System
    Analyzing/Resolving of customers concerns through a 1-800 telephone line -  North America

Accomplishment:  Overall increase of sales by 3,1% in a saturated market

Marketing
    Four years of experience as a “product manager”
    Launching a performance line of products in the automotive industry (Canada, U.S.A.)
    Designing advertising campaigns
    Publishing several specialized magazine articles

Accomplishment:  Significant sales increase through a « scratch & win» contest

Management and administration
    More than ten years of experience
    Studied at «l’École des Hautes Études Commerciales»
    Managing a small ISO quality team
    Planning, organizing, managing and controlling a distribution network (90 people)
    Project manager in e-commerce 

        Accomplishment:  Crisis management in a syndicated environment

SPECIFIC KNOWLEDGE

Sales and customer service
    Sales representation to Fortune 1000 corporations
    SME:  Telephone solicitation and door to door representation
    Trade shows organizer
    Corporate accounts such as :  Canadian Tire, Compact, CHBA, IBM, Speedy Mufflers, etc.
    Retail sales :  Senior level, quotas achievements, merchandising, clearance sales

Management, administration and marketing
    Personnel:  Training, evaluating, restructuring human resources
    Administration :  Management of a 350K annual budget; payables of suppliers; profitability calculations.  Acted as a manufacturing intermediary and sales support person across Canada
    Promotion and Public Relations :  Promotional and publicity campaign management; radio advertising, promotional contests, working with PR and printing companies.
Retail sales - Management

Planning: Managing problem resolutions involving several parties; accounting of cash registers, suppliers, payroll, etc.
Organizing:  Conception of job descriptions, work schedules, hiring and licensing, taking care of suppliers.  Directing:
Training of new employees by using a “cooperative” leadership approach; communicating through all levels of corporations with memos, attending meetings; motivating employees with goal settingsÀ
Controlling :  Inventory management, sales analysis and budget forecasting



EMPLOYMENT CHRONOLOGY

Le Groupe Archambault QMI
WEB site

Shipping and Postal Counter


( Oct. 05 toSept. 06 )

Sept 06 to this date
4/1995 - 5/1999 Bosal Canada Inc. Kingston
I occupied the first Canadian Telemarketer position for this Belgium company which is now spread all over America. I was heavily involved with the order desk and technical assistance team. During my four years with this multinational, I organised and was involved in two total quality program: One dealing with customer satisfaction (overall Canada and a bit in the USA) using ISO 9002 quality standard procedures and one dealing with the venue of the internet. I organised and played a major role into trade shows, client demonstration and marketing events. In addition, I was actively involved in the OEM QS 2000 certification process committe. I also headed the performance specialty line of product for Canada (Central & West Coast) and dealt with our sister company in the USA.

6/1994 - 4/1995
PALIO Service Bureau Inc.
Montreal
This telecommunication service company was deeply involved in the 1-800 niche call center movement. Doing consultancy our main client was Unitel doing outbound calls offering toll free and saving long distance services competing right along with AT & T.

Owner and operator of a distribution franchise - Incorporated
I began operating this 'key in hand' small business company as a sole proprietor.

3/1988 - 4/1993


Quebecor World -Messageries Dynamiques - Sub-Distributor
Being a home worker, I managed the distribution of 3,500 copies of 'Le Journal de Montréal' with transportation, distribution, collection, advertising and accounting when the market was saturated. Yet, I managed to grow by 3.1% this saturated territory. Received a thank you letter from the Editor (available upon request)"


Montreal

EDUCATION


Systems Analysis and Information Technology
St-Lawrence College
Kingston, Ontario

                           
1999 – 2000


Administration, marketing
Ecole des Hautes Etudes Commerciales (HEC),
Montreal, QC
1989 - 1990

Film Production
Script writing, camera, editing (produced 2 films in 16mm)
Algonquin College
Ottawa, Ontario		 1986 - 1988

INTERESTS AND ACCOMPLISHMENT

 

Expo Science – Pan Canadian, organizing host
Summer 2001
Canadian Information Processing Society (CIPS)
The Project Management Institute
Kingston Pic Press - Reporter
École des Hautes Études Commerciales graduate network
1999-2000


1992 and 1997


References can be provided upon request