Daniel Gauthier
4450, de Brébeuf street, app.111
Montreal  (Quebec)
H2J 3L3

Telephone:  (514) 883-1922
Fax:  (514) 528-5460
gauthier.daniel@gmail.com

French – English – Spanish

 

FIELD OF EXPERTISE

Sales and customer service
    More than 15 years of experience
    Collaborating with higher management
    Established of a Customer Relationship Management system
    Analyzing/Resolving of customers concerns through a 1-800 telephone line -  North America

Accomplishment:  Overall increase of sales by 3,1% in a saturated market

Marketing
    Four years of experience as a “product manager”
    Launching a performance line of products in the automotive industry (Canada, U.S.A.)
    Designing advertising campaigns
    Publishing several specialized magazine articles

Accomplishment:  Significant sales increase through a « scratch & win» contest

Management and administration
    More than ten years of experience
    Studied at «l’École des Hautes Études Commerciales»
    Managing a small ISO quality team
    Planning, organizing, managing and controlling a distribution network (90 people)
    Project manager in e-commerce 

        Accomplishment:  Crisis management in a syndicated environment

SPECIFIC KNOWLEDGE

Sales and customer service
    Sales representation to Fortune 1000 corporations
    SME:  Telephone solicitation and door to door representation
    Trade shows organizer
    Corporate accounts such as :  Canadian Tire, Compact, CHBA, IBM, Speedy Mufflers, etc.
    Retail sales :  Senior level, quotas achievements, merchandising, clearance sales

Management, administration and marketing
    Personnel:  Training, evaluating, restructuring human resources
    Administration :  Management of a 350K annual budget; payables of suppliers; profitability calculations.  Acted as a                     manufacturing intermediary and sales support person across Canada
    Promotion and Public Relations :  Promotional and publicity campaign management; radio advertising, promotional contests,         working with PR and printing companies.

Retail sales - Management
    Planning: Managing problem resolutions involving several parties; accounting of cash registers, suppliers, payroll, etc.
    Organizing:  Conception of job descriptions, work schedules, hiring and licensing, taking care of suppliers.  Directing:                      Training of new employees by using a “cooperative” leadership approach; communicating through all levels of corporations
        with memos, attending meetings; motivating employees with goal settings
    Controlling :  Inventory management, sales analysis and budget forecasting



EMPLOYMENT CHRONOLOGY

Le Groupe Intégral
Montréal, QC
Commercial representative

Alimentation Couche-Tard, Café Dépôt
Montreal, QC
Manager

Café Bistro Van Houtte
Montreal, QC
Retail operation – Manager  (Part and Full time)

The Sand Box and Le Point d’Exposition Brut
Montréal, QC and Kingston, Ontario
Consultant in systems analysis, Ontario and Quebec
Jan. 2005 to date
 
 

Feb. to Oct. 2004



2001 - Dec. 2004



1999 -  200

Marketing - Sales - Customer Service - Technical help line
Bosal Canada Inc., Kingston (Ontario)
1995 – 1999

PALIO Service Bureau Inc.
Montreal, QC
IVR Telecommunication consultant– Marketing – Printing


1993 – 1995

Journal de Montréal, Messageries Dynamiques, Quebecor
Montreal, QC
Sub-distributor - Incorporated

1988 – 199

Sprint Courier Inc.
Ottawa, Ontario
Sales Manager
1986 – 198

EDUCATION


Systems Analysis and Information Technology
St-Lawrence College
Kingston, Ontario

                           
1999 – 2000


Administration, marketing
Ecole des Hautes Etudes Commerciales (HEC),
Montreal, QC
1989 - 1990

Film Production
Script writing, camera, editing (produced 2 films in 16mm)
Algonquin College
Ottawa, Ontario		 1986 - 1988

INTERESTS AND ACCOMPLISHMENT

Expo Science – Pan Canadian, organizing host
Summer 2001
Canadian Information Processing Society (CIPS)
The Project Management Institute
Kingston Pic Press - Reporter
École des Hautes Études Commerciales graduate network
1999-2000


1992 and 1997


References can be provided upon request